Insurance company warns against bulls

Mon, 30 Jan 2006

A leading insurance company has warned hotel owners around the country to ensure they have adequate insurance in place to protect them against damages caused by guests.

Research by insurance company More Than suggests that once some guests check into their hotel, their respect for property very often "goes out the window".

More than three million hotel guests admit that they have damaged hotel property over the last half-decade, resulting in broken or damaged beds, kettles, hairdryers and the like.

Apart from being responsible for these, some 80 per cent of hotel guests admit that they believe it is their right to take something from their hotel room as a souvenir.

Fluffy hotel bathrobes taken by guests cost hotel owners some £5 million over the last five years, More Than found.

The insurance company says there are two types of hotel guests: butterflies and bulls.

"Butterflies flutter in and out leaving little or no evidence of their stay, except when having a polite chat with members of staff," explains the small business manager at More Than, Rachel Cotton.

"Bulls admit to being less careful with the fixtures and fittings and more often than not their lack of respect leads to breakages," she adds.

A tailored hotels insurance package has been launched by More Than to help small hoteliers protect their buildings and contents against, among other things, malicious damage.

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